Our Expert Answers
Frequently Asked Questions
Our School Address
- No: 58 A, East Madison Street, Baltimore, MD, USA 4508
- thelilkidcompany@gmail.com
- +91-242-94252
What age groups are your toys/games suitable for?
Our products are designed for younger age groups, typically ranging from 3-8 years old. Please refer to the age recommendations on each product page for specific
guidance.
Are your toys educational?
Yes! All of our toys and games are designed to enhance cognitive skills, creativity, motor skills, and problem-solving abilities. In addition to story and value based lessons for the little ones.
How do I know if a toy is safe for my child?
All of our toys meet safety standards and are labeled with recommended age ranges. You can find additional safety information on each product page.
Ordering& Shipping
How can I place an order?
You can place an order directly on our website by adding items to your cart and checking out
What payment methods do you accept?
We accept major credit cards, Razorpay, and other secure payment options.
How long will it take to receive my order?
Processing Times:
Orders are typically processed within [1-3] business days. Processing times may be extended during peak seasons or holidays.
Delivery Times: Estimated delivery times vary based on your location:
Major metropolitan areas: [2-5] business days after placing the order.
Other locations within India: [5-10] business days after placing order.
You will receive a tracking number once your order is shipped.
Do you ship internationally?
International Shipping
- We offer international shipping to select countries depending on the order size.
- International shipping costs and delivery times will be calculated separately.
- Please contact us for more information at thelilkidcompany@gmail.com
What is your return policy?
We offer a [X]-day return policy for unused, unopened items. Please visit our Returns & Exchanges page for more details.
We want you to be completely satisfied with your purchase. However, due to the delicate nature of paper-based toys, we have a slightly different return policy for them compared to other products.
For unopened items:
You are eligible for a full refund or exchange within 5 days of receiving your order, provided the items are still unopened and in their original packaging.
To initiate a return or exchange, please contact our customer service team at thelilkidcompany@gmail.com with your order number and reason for return.
How do I return an item?
You can start a return by contacting our customer service team at thelilkidcompany@gmail.com or visiting the Returns page on our website.
Can I exchange an item for a different product?
Yes, exchanges are possible if the item is unused and in its original packaging. Please contact customer service to arrange this.
Product Support
What should I do if a toy is defective or broken?
If you received a defective product, please reach out to our customer support team, and we’ll help you with a replacement or refund.
Is there warranty on your toys?
Because of the nature of the paper based games there is no warranty on it.
Can I get replacement parts for a toy?
Yes, replacement parts are available for some toys/ games. Contact customer support with details on the item.
Gift Options & Promotions
Do you offer gift wrapping?
No, we do not offer gift-wrapping options at checkout. But you can write to our customer service team thelilkidcompany@gmail.com for specific requests.
Can I send a toy as a gift directly to someone else?
Absolutely! Just enter their address at checkout, and we’ll deliver the toy directly to them.
Are there any discounts or promotions?
We regularly offer promotions! Be sure to check our website or sign up for our newsletter for updates.
Account& Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and enjoy a faster checkout experience.
Is my information safe?
Yes, we use secure encryption to protect all personal and payment information.
How can I update my account information?
You can log in to your account and go to the "Account Settings" page to update your details.
Bulk Orders & Customization
Do you offer bulk orders for events or parties?
Yes, we do! We accept bulk orders for events like birthday parties. You can reach out to us at thelilkidcompany@gmail.com to discuss your order requirements.
Can I customize items for a largeorder?
Absolutely! We offer customization for bulk orders of 100 sets or more for any game. Contact us to discuss custom options tailored to your needs.